Privacy policy

Privacy Policy

Last updated: May 31, 2026

Lockaire ("we," "us," or "our") operates the website lockaire.com (the "Site"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit the Site, place an order, or otherwise communicate with us. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information you provide directly and information collected automatically when you use the Site:

  • Contact details such as your name, shipping address, billing address, email address, and phone number.
  • Order information such as the items you purchase, your order history, and payment confirmation. Payment card details are processed securely by our payment provider and are not stored on our servers.
  • Account information such as your username and password if you create an account.
  • Device and usage information such as your IP address, browser type, and how you interact with the Site, collected through cookies and similar technologies.

How We Use Your Information

  • To process and fulfill your orders, arrange shipping, and handle returns or exchanges.
  • To communicate with you about your orders and respond to customer support requests.
  • To send marketing communications where permitted, which you can opt out of at any time.
  • To detect and prevent fraud and to keep the Site secure.
  • To comply with legal obligations and enforce our policies.

How We Share Your Information

We do not sell your personal information for money. We share information only with service providers who help us operate the Site and fulfill orders, including our ecommerce platform (Shopify), payment processors, and shipping carriers. These partners are only permitted to use your information to provide services to us. We may also disclose information when required by law or to protect our rights.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings, though disabling them may affect Site functionality.

Data Retention

We retain your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing such as targeted advertising. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

  • Email: support@lockaire.com
  • Phone: (304) 366-2815
  • Address: 893 Bingamon Rd, Worthington, WV 26591, United States
  • Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET